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Hitech Policy Hitech Policy
PLEASE FOLLOW THESE GUIDELINES TO EXPEDITE THE PROCESSING OF YOUR ORDER, TO ENSURE ACCURACY, AND TO RECEIVE THE BEST POSSIBLE CUSTOMER CARE.

ORDERS, PRICES, AND PAYMENT METHODS


Our offices and manufacturing plants are open Monday through Friday, from 7:00 a.m. to 5:00 p.m., Pacific Time. You can order parts or request a catalog by telephone, fax, mail, and online. Orders placed online with Hitech LED Products, Inc. will normally be processed on the following business day. If express shippment is needed please contact Hitech LED Products, Inc. at 818-887-0136 and speak to a customer service representative. Otherwise orders will be processed the following business day. Some products may not be in stock or may not have certin options available. Hitech LED Products, Inc. will contact the customer and provide the correct stock/options available.

Prior to calling, mailing, faxing, or e-mailing orders, the following information is needed: complete name, address, and telephone number, part numbers and any specific information about parts should be included, along with shipping costs.(in case we need to contact you about your order). Products ordered by credit card will only be shipped to the same address as the billing for the credit card. Name on the credit card must match the name of the ordering party receiving the shipment. Customers should call or check online for our most current prices and shipping costs when prepaying by cashiers check or money order.

To save on shipping charges, customers are encouraged to order several items at one time. We accept: All major credit and debit cards, wire transfers (extra fee). The following are accepted ONLY for Pre-Paid orders: money order, chashiers check, company check, personal check. Allow 10 working days for personal checks to clear before order is shipped.

Prices, descriptions, and terms may change at any time without advance notice to customers. All prices quoted are in U.S. Dollars.

DEALERSHIP/WHOLESALE PROGRAMS AND PRICING

Dealer pricing is available to qualified dealers. To qualify, a company must have been in the motorcycle and/or street rod/sport truck industry for the last five years and have positive standing with their trade references and bank. Hitech dealer application must be completed and submitted, along with copies of applicable State and County business licenses and State Tax/Resale certificate, advertisements, page from local telephone directory showing listing, photos of business, etc… Application process takes 5-10 business days. For further details, please e-mail us or call our Dealer Relations Department.

DAMAGED GOODS, CREDITS, RETURNS, INSPECTIONS All products are carefully and thoroughly inspected and tested by two specialists prior to shipment. For example, each light is fully potted and waterproofed, which means epoxy is poured in-between the electrical components to seal against corrosion, moisture, and vibration, followed by a 24-hour burn test.

Customer is responsible for inspecting all parts upon carriers drop off and reporting any defects and/or problems within 24 hours. Product returns (undamaged) within 30 days will be charged a 20% restocking fee. The restocking fee will be waived when the return is accompanied by an order of equal or greater value. If the product purchased is older than 30 days but less than 90 days, we will only issue Hitech store credit towards a future purchase. Credit will NOT be issued for a product returned after 90 days. All returns processed in an appropriate manner will be issued credit immediately. NO refund on shipping and handling or C.O.D. charges. Warranty inspections, repairs, and/or replacements must comply with warranty policy. Not all parts sold by Hitech are covered under warranty. Certain items only carry a limited warranty for workmanship deficiencies. Warranteed items are covered for one year from the date of original purchase.

All returns must be pre-approved by phone and assigned an RMA# (Returned Merchandise Authorization) number. All authorized returns must be returned in the original box (when possible) and include a copy of the original invoice, and a note indicating the reason for the return. Box must be secured with tape and RMA number written near the address label. Hitech does not accept any returned boxes without proper taping and without RMA number. Parts being returned to Hitech for any reason must have been directly purchased from Hitech, NOT its distributors. If purchased through distributors, the return policies of the distributor must be followed, unless they are in direct conflict with Hitech policies. Parts left loose in the package which are scratched or damaged in any way due to improper packaging WILL NOT be accepted and/or credited. Customer is responsible for shipping charges of products, including warranteed items.

NOTE: Belt Drive cover styles choices are FINAL and may not be returned and/or exchanged for a different style. No Returns are approved on any Belt Drives or Special Order parts.

SPECIAL ORDER PARTS Special order parts are treated differently with respect to returns and refunds. All special order parts require 50% down payment paid in advance. If canceled, the full down payment will be considered as the cancellation fee and WILL NOT be refunded. Items custom built specifically for a particular customer, per that customer‘s unique requirements, cannot be returned. All special order purchases or applications, including Belt Drive orders, are final and carry no warranty.

STATE LAWS, REGULATIONS, LEGAL NOTICE, AND DISCLAIMER Some custom and aftermarket parts are not acceptable for street use in various states, and as such are for off-road use only. If you are in doubt, please check your local laws before ordering since Hitech LED Products, Inc. will not assume responsibility. You may view, copy and print the material contained in our catalog and website for your personal, noncommercial purposes only, provided you do not delete any proprietary notices or modify any material contained in any way. Modification or use of the material for any other purpose is a violation of Hitech LED Products Inc.s legal rights, and may subject you to penalties or damages, including but not limited to those related to copyright, patent and trademark infringement. Except as provided for herein, no portion of this material may be used in any manner, or for any purpose, without the prior written permission of Hitech. Our products are intended and sold for Aftermarket Use ONLY.

Hitech LED Products, Inc. manufactures aftermarket products that fit Harley Davidson motorcycles. Use of the words Harley Davidson on various models, designations, OEM part numbers, and any reference to a specific Harley Davidson model is for the sole purpose of aiding in determining product specifications and applications for a specific Harley Davidson model and to aid in determining product specifications and applications ONLY. All words specific to and in conjunction with Harley Davidson Factory part numbers and Harley Davidson Products, including:

Bad Boy, Convertible, Duo Glide, Dyna Glide, Dyna Wide Glide, EL, Electra Glide, Evolution, Fat Boy, Fatbob, FL, FLH, FLHR, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLT, FLTC, FLTC Ultra Classic, FX, FXB, FXD, FXDB, FXDC, FXDG, FXDL, FXDS, FXDS-Conv, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRP, FXRS, FXRS-conv., FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTC, FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, Harley, Harley Davidson, Harley-Davidson, HD, H-D, Heritage, Heritage Softail, Heritage Springer, Hugger, Hydra Glide, K, KH, Low Rider, Night Train, Road Glide, Road King, Roadster, Softail, Softail Duece, Sport Glide, Sportster, Springer, Sturgis, Super Glide, Tour Glide, Tour-Pak, Twin Cam, Twin Cam88, Ultra Classic, V-Fire III, VROD, VRSCA, WL, WLA, Wide Glide, XL, XL 883R, XLCH, XLH, XLH1100, XLH1200, XLH 883, XLR, XLS, XLT, XLX, XR-1000.

STATEMENTS AND RECOMMENDATIONS Statements and recommendations contained in our catalog, price sheet and/or website are believed to be correct. Every effort has been made to proofread all copy prior to printing. We do not accept responsibility for typographical errors in content or prices. The accuracy is not guaranteed, and, every customer is encouraged to study and investigate all options and exercise good judgment in ordering and using our products. We make no representations or warranties as to any of the products, expressed or implied, including, without limitation, any warranties of merchantability or fitness for any particular purpose. Hitech has no control over usage of any part. Hitech shall not be liable for any direct, indirect, or consequential damages and/or any warranties of merchantability or fitness for any of the parts for any particular purpose. Hitech assumes no responsibility for damage or injury of any kind due to choice, misuse, and/or improper installation of any parts, in any way and/or by any person. It is the customers responsibility to check applicable local, state, or country laws (for orders outside of the USA) for the legality of products, and use in those areas.

CUSTOMER PRIVACY

Our customers rights to privacy are a serious matter for us. We attempt to offer a secured environment for your privacy and protection. We DO NOT sell customer lists and/or make our customers information available to any outside companies, except when authorized and requested by law. This information is collected and used solely for the purpose of charging the customer for the products purchased. Whether online or off, customers are expected to exercise good judgment in providing only the information requested, and no more. Any and all information provided and purchases made by customer are at customers discretion and Hitech LED Products, Inc. is releasing itself and/or its representatives from any consequential and/or occuring/occured damages. For internet orders, please know that by entering our, or any other site, you acknowledge and agree that your use is at your own risk. Hitech is not liable for any damages of any kind, including, but not limited to, any special damages, indirect, incidental, or consequential damages, losses, costs or expenses of any kind which may arise through the access to or use of our website or through your downloading of any materials on or related to our website.

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